User Policy – Laundry Service

Welcome to Laundry Service. By using our website, mobile application, or physical locations, you agree to the following terms and policies. Please read them carefully before using our services.

1. General Terms

• Laundry Service provides washing, drying, folding, and related services for personal and professional use.

• By placing an order, you confirm that you have the legal right to use the payment method and agree to our pricing and terms.

• We reserve the right to update these policies at any time.

2. Customer Responsibilities

• Clothing Condition: Customers are responsible for checking their garments before drop-off (emptying pockets, separating delicate items, etc.).

• Labeling: Please ensure clothes are properly marked if you require special instructions.

• Delivery & Pickup: It is the customer’s responsibility to be available at the agreed time and location for delivery/pickup.

3. Service Limitations

• Damage or Loss: While we take great care of your items, Laundry Service is not responsible for normal wear and tear, color fading, or shrinkage that may occur during standard washing and drying.

• Delicate Items: Any special-care items (silk, leather, wool, etc.) must be declared in advance. We will not be responsible for damages if not declared.

• Maximum Liability: In case of proven loss or damage, our liability is limited to a maximum of [insert amount or percentage of item’s value].

4. Payments & Pricing

• All prices are displayed in [local currency].

• Payment must be made through our accepted methods (cash, card, or app payment).

• Laundry Service reserves the right to change prices or introduce new fees with prior notice.

5. Privacy & Data Protection

• We respect your privacy. Personal data (such as name, phone number, or address) is collected only to provide our services and will never be shared with third parties without consent.

• For more details, please refer to our Privacy Policy.

6. Prohibited Use

Customers agree not to:

• Use our services for items contaminated with hazardous substances, illegal materials, or excessive soiling (oil, paint, chemicals).

• Misuse our website, app, or brand name in any way.

7. Governing Law

This User Policy is governed by the laws of [Country/Region]. Any disputes will be subject to the jurisdiction of the courts in [City].

8. Contact Us

If you have any questions or concerns about this User Policy, please contact us at:
📧 Contact@laundryservice.ma
📞 0614 088 222